At Se Fresco, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with a product, we’re here to help.

Return Eligibility

• Unused and Unopened Items: To be eligible for a return, the product must be unused and in the same condition that you received it. It should be in its original packaging with all seals intact.
• Time Frame: You have 7 days from the date of delivery to initiate a return.

How to Return a Product

1. Contact Us: Start by contacting our customer service team through the contact page on our website or email us at    info.sefresco@gmail.com  Please provide your order number and the reason for the return.
2. Return Authorization: Once your return is approved, we’ll send you instructions on how to return the product.
3. Shipping the Product Back: Pack the product securely in its original packaging. You will be responsible for the shipping costs to return the item unless the return is due to an error on our part (e.g., you received a damaged or incorrect product).

Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• Refund: If your return is approved, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.

Exchanges
If you wish to exchange a product, follow the same return process. Once we receive the returned item, we will process your exchange and ship out the replacement product.

Non-Returnable Items

• For hygiene and safety reasons, certain items such as opened skincare products cannot be returned unless they are defective or damaged upon arrival.
• Products purchased on sale or with a discount code are not eligible for return or exchange unless they are defective.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for the return of the item and send you a replacement at no extra cost.

Contact Us
If you have any questions about our return policy or need assistance, don’t hesitate to reach out to our customer service team. We’re here to help ensure you have a great shopping experience with Se Fresco.

.